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frequently asked questions

Hello customers :) These are our frequently asked questions, that could be useful for you. If you have further questions, please feel free to send us email and we will respond it as soon as possible. Thank you.
  • Where does Freddie the Frog shoes store located in Malaysia?

    Our official store are located at:

    Level 1, Setia City Mall
    Persiaran Setia Dagang
    Setia Alam, 40170 Shah Alam
    Selangor, MALAYSIA
    www.setiacitymall.com
    Opening hours: 10.00 AM - 10.00 PM

    Garderobe Haus
    Level B3, Empire Soho 2
    Empire Damansara
    Jl. Pju 8/8 A
    Damansara Perdana
    Selangor, MALAYSIA
    www.garderobehaus.com
    Open Tue-Sun: 10.00 AM - 8.00 PM

    RTW Store
    4805-05
    CBD Perdana 2
    Pesiaran Flora
    63000 Cyberjaya
    Selangor, MALAYSIA
    www.facebook.com/RTWStore
    Open Tue-Sun: 11.30 AM - 6.00 PM

  • The model I would like to order is out of stock. How long before it is available again?

    Unfortunately, it depends on the specific model, and we cannot always provide exact amount of time. Please contact customer service on cs@freddiethefrogshoes.my to find out when the model you’d like to order will be available.

  • When will the new models came out?

    Currently there’s no particular schedule for our new models to came out. Keep an eye on our website for exciting new launches.

  • Is there any additional charge for personalized shoes and how long does it take to produce?

    Yes, there is additional charge for personalized shoes and it will take up to 14 (fourteen days) working days to produce (shipment period excluded).

  • Will the personalized (My Own) on the bottom sole fade out after a long time?

    All the letters on the bottom sole are printed by laser technology, therefore they will not fade out and even after washing. The beauty of My Own is it stays on forever.

  • Can Freddie the Frog shoes be worn outdoor?

    Freddie the Frog shoes are not recommended for outdoor use. They may be worn outdoors, but on flat and dry surfaces only.

  • How to clean Freddie the Frog shoes?

    We recommend spot cleaning your Freddie the Frog shoes with a mild detergent, warm water and tooth brush. For stain in synthetic leather, use eucalyptus oil on cotton bud to clean the spot. Do not machine wash, bleach or iron.

  • Are larger sizes available?

    Currently, Freddie the Frog shoes only available in three (3) sizes*:
    3 (3-6 months / 11 cm insole length)
    4 (6-9 months / 11.5 cm insole length)
    5 (9-12 months / 12 cm insole length)
    *approximate sizing only - may differ by child

  • Do you ship internationally?

    YES WE DO!
    Freddie the Frog shoes ships to almost everywhere in the world. For overseas customers, we ship via EMS by POS INDONESIA. The estimated delivery time is 3-7 days. But during peak seasons and holiday period, we cannot guarantee the shipping time. Freddie the Frog shoes is not responsible for the collection or payment of destination duties and taxes. All extra charges will be the responsibility of purchaser.

  • What payments are accepted?

    For Malaysian customers, payment can be made via bank transfer to Maybank or CIMB. For overseas customers, payment can be made via PayPal or global remittance to Maybank or CIMB (Malaysia).